Accessibility statement for Support with employee health and disability
This statement only applies to the Support with employee health and disability service, available at https://www.support-with-employee-health-and-disability.dwp.gov.uk/
Using this service
This service is run by the Department for Work and Pensions (DWP).
It will help employers and managers to support employees and understand any legal requirements. The guidance can help with managing absences, having conversations with your employee, and deciding on changes to help them stay or come back to work.
We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader
We’ve also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
You should use the following options to navigate through the service:
- ‘Continue’ or ‘Finish and go to Summary’ buttons
- ‘Back’ link (at the top left of the page)
Using the browser back and forward buttons could produce a different navigation
How accessible this service is
The service is using common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.
Some people may find parts of this service difficult to use. The possible issues we know about are that:
- if you say “new tab” to some voice control software, it opens the feedback link instead of opening a new tab
- error messages are sometimes not read out in JAWS versions 18 and 19
- headings are sometimes not read out in JAWS versions 18 and 19 and ZoomText. This is a known issue with Freedom Scientific software. Read more about the issue with headings on GitHub
- text is sometimes repeated by ZoomText‘s DocReader and SpeakIt tools
- reading zones sometimes move around the page when scrolling with ZoomText
- In the Mac OS version before Ventura 13.3.1, when using Apple Voice Over on Safari browsers by entering CONTROL+OPTION+A to read all the contents, some words are not announced correctly
What to do if you have difficulty using this service
If you have difficulty using this service, email ehie.employerservice@dwp.gov.uk
Reporting accessibility problems with this service
We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, email ehie.employerservice@dwp.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service’s accessibility
The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
What we’re doing to improve accessibility
We conducted manual testing of the service using assistive technologies such as Wave and Axe. This has identified issues, mentioned in the ‘using this service’ section above, that we’re working to fix.
We will continue to iterate the design of the service, replacing the JavaScript solution for adding conditions to make it more usable.
Preparation of this accessibility statement
This statement was prepared on 28 Sep 2021. It was last reviewed on 10 Jan 2024.
The service was last tested on 10 Jan 2024. It was checked for compliance with WCAG 2.1 AA. The tests were carried out by the Department for Work and Pensions. The service was tested using both automated and manual testing.